Accounts & deposits

Deposit accounts are what customers hold their money in. This page covers opening and servicing them, holds, statements, reversals, and the products they are opened on.

Where: the Deposits group (accounts, statements, servicing) and Products & Pricing.

Deposit products

A deposit account is always opened on a product, which carries its rules: interest, fees, minimum balance, allowed currencies. The families are:

• Current and Savings (together, CASA)
• Term / Fixed deposits
• Recurring deposits
• Call / Investment accounts

Deposit accounts are liabilities of the bank, money it owes the customer, so they are credit-normal in the ledger.

Product configuration lives under Products & Pricing → Products (view needs product:read; edit needs product:manage). The account-number format per product class is set under Reference Data → Account number formats.

Opening and servicing an account

Deposits → Accounts is a table with a detail drawer. Use + Open account to open one on a product for a customer, in a branch. The account number records the originating branch and carries a check digit; an IBAN is optional.

Open an account and you get a workspace with tabs (Overview, Transactions, Statement, Mandates / Holds) and a right rail of status, quick stats and gated actions:

Action	What it does
Deposit / Withdraw	Move cash or value in or out (teller and back-office paths post charges from the same engine that quotes them).
Transfer	Move to another account; the payee picker is filtered to a matching currency.
Hold	Place a lien, garnishment, cheque-float earmark or minimum-balance reserve.
Accrue / Capitalize	Recognise interest, and (at month-end) capitalise it. Capitalise asks you to confirm.

Available versus ledger balance

The ledger balance is what has posted. The available balance is what the customer can actually use: ledger balance, minus holds, plus any overdraft limit. Holds are time-boxed: an end-of-day sweep expires them on their expiry date, and a hold can be partially released.

Reversing a transaction

A posted transaction is reversed at the business level, not deleted: Cortex posts a mirror (a contra entry) on the current business date, links the two, and marks the original reversed. A transaction can be reversed once, and a reversal cannot itself be reversed. Reversal is a four-eyes action (account:txn-reverse).

Statements

Deposits → Statements generates and downloads account statements for a period. Statements are also produced automatically during month-end close.

Account lifecycle

open → active → dormant / inactive → escheated (unclaimed) → closed

Dormancy and escheatment are driven by end-of-day processing based on account inactivity and your jurisdiction's rules.

Key terms

Hold / lien / earmark

A reduction of the available balance without moving money: a legal lien, a garnishment, a cheque-float earmark or a minimum-balance reserve. Time-boxed and releasable.

Sweep / ZBA

Automatic movement between accounts to maintain a target or zero balance.

Rollover

At a term deposit's maturity, renewing it for another term (subject to the product's grace rules).

Escheatment

Handing an unclaimed dormant balance to the authority after the statutory period.

Roles that do this work

Task	Permission	Typical role
Read an account	account:read	CSR, Operations Officer
Open an account	account:open	CSR, Operations Officer
Maintain / hold	account:maintain	Operations Officer
Reverse a transaction	account:txn-reverse (+ four eyes)	Operations Officer + checker
Close an account	account:close	Branch Manager
Configure products	product:manage	Product Manager